Shipping And Delivery Policy
Covid19 Update: We at ICEJ Malaysia continue to serve you throughout the pandemic and safety has always been our top priority. There may be some delay in the shipping process hence we appreciate your kind understanding. Rest assured we will provide the best service as always.
1.Where does ICEJ Malaysia ship to?
We ship within Malaysia only, Once you have keyed in the delivery address at the order check-out page, the shipping fee will auto-calculated accordingly.
2.How much is the shipping cost?
For West Malaysia, the flat rate shipping fee is RM8. While for East Malaysia is flat rate RM15.
Our products are shipped out from Kuala Lumpur and it typically will be delivered within:
- 2-4 working days for West Malaysia
3.When will my order be shipped?
All our ICEJ Malaysia products are ready stock and we ship within 1 – 4 working days. You will get a shipment and tracking notification email as soon as your parcel is on its way. If you need to expedite your order for your loved one as a gift urgently, do let us know and we will try our utmost best to assist you.
If your order does not arrive by the scheduled date, kindly contact the courier service provider with the tracking ID provided or speak to our friendly ICEJ Malaysia customers service for assistance.
4.Why is the tracking number not showing up on the system?
Courier companies usually take up to 24 – 48 hours to update and reflect the tracking status. So not to worry if you do not see the delivery status on the first day of shipping. However if you have difficulty tracking down your parcel, kindly contact us for assistance.